FAQ

Frequently Asked Questions (FAQ)

1. How do I place an order?

• Browse our store, add items to your cart, and proceed to checkout. Enter your shipping and payment details, then confirm your order.

2. What payment methods do you accept?

• We accept major credit cards (Visa, MasterCard, UPI, American Express) and other payment methods as listed during checkout.

3. How can I track my order?

• Once your order is shipped, you will receive an email with a tracking number. Use this number to track your package on the carrier's website.

4. What are your shipping options and costs?

• We offer standard and expedited shipping options. Shipping costs are calculated at checkout based on the weight and destination of your order.

5. How long does shipping take?

• Standard shipping typically takes 3-10 business days. Expedited shipping takes 2-5 business days. Times may vary based on location and carrier.

6. Do you offer international shipping?

• Yes, we ship internationally. Please note that customs fees and import duties may apply and are the responsibility of the customer.

7. What is your return policy?

• We accept returns within 7 days of delivery. Items must be in their original condition and packaging. To initiate a return, contact us at support@gearot.com

8. Can I cancel or modify my order?

• Orders can be canceled or modified within 24 hours of placement. Contact us immediately at support@gearot.com with your order number.

9. What if I receive a damaged or incorrect item?

• If you receive a damaged or incorrect item, please contact us at  support@gearot.com within 7 days of delivery. We will arrange for a replacement or refund.

10. How do I contact customer service?

• You can reach our customer service team via email at support@gearot.com or through the contact form on our website. We are here to help with any questions or concerns.

11. Do you offer gift cards?

• Yes, we offer digital gift cards in various denominations. These can be purchased directly from our website and are delivered via email.

12. Are your products covered by a warranty?

• Some of our products come with manufacturer warranties. Please refer to the product description for specific warranty information.

13. Do you offer discounts or promotions?

• Yes, we frequently offer discounts and promotions. Sign up for our newsletter and follow us on social media to stay updated on our latest deals.

14. How can I leave a review for a product?

• After receiving your order, you will receive an email invitation to review your purchase. You can also leave a review directly on the product page on our website.

15. Are my personal and payment details secure?

• Yes, we use industry-standard encryption to protect your personal and payment information. Your privacy and security are our top priorities.

Thank you for choosing gearot! If you have any additional questions, please don't hesitate to contact us.